Helping the emergency services during COVID-19 pandemic

News Published on 29 April 2020

First Point Community Portal, powered by PDMS’ technology has been adapted for the Isle of Man community to use during the COVID-19 pandemic

The portal was originally developed by PDMS, in partnership with some of the Island’s charities and emergency services, to provide additional support to members of the local community who experience day to day difficulties, for example those living with dementia or the older generation living alone, who may find themselves in emergency situations. Emergency services personnel can search through the registered profiles using a highly secure channel during emergency situations in order to more quickly identify a person, bring them to a place of safety, provide better care and contact loved ones sooner.

PDMS has now expanded the remit of First Point so that people can use it to record information about their COVID-19 status, for example whether they are self isolating or have or have COVID-19 symptoms or a diagnosis - this information allows emergency services to dress in appropriate PPE. Profiles also include contact information for family and friends so that if an individual lives by themselves, the emergency services know who to make contact with. 

A new Community Connections Board has also been created which connects people who are able to help with those who need some extra assistance for tasks such as shopping.

Lorna Trevethan, First Point General Manager commented:

 "I am proud that the team at PDMS have been able to adapt one of our existing systems to support the local community during the COVID-19 pandemic.  Adding an additional COVID -19 specific programme to the First Point Community Portal will allow Emergency Services Personnel to be better prepared with PPE if called to a registered user of the system.  The Connections Board will allow members of the community to support each other through a secure platform.  We want to offer our thanks to all key workers for your work during this difficult time."

Learn more

Visit to sign-up today.

For any questions relating to the platform, please email [email protected]or call 664000.


  • CSR
  • Technology