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Understanding your business & your customers

Before we even write a line of code, our priority is getting to know you, your business and your customers.

Our approach isn't about trying to sell you software, products or platforms that you don't need.

It's about...

  •  understanding your goals so we can help you meet them
  • recognising inefficiencies that can be reduced or removed
  • understanding ‘users’ and what will make their life easier and more fulfilling.

Only then can we implement technology in the most appropriate way to deliver measurable value to your customers, employees and your business.

We like to build long-term relationships with our clients because the longer we work together, the deeper our understanding gets and the better we become at supporting your passions, aims and ambitions.

 

 

A tried and tested way to deliver successful projects

We’ve successfully delivered hundreds of projects using a tailored and flexible approach to deliver software projects - ensuring that each project meets your specific needs. Most of our projects are now delivered using an Agile methodology, drawing on techniques from the popular AgilePM DSDM framework.

Our Agile methodology supports close collaboration, allowing us to work as a blended team with our clients, fostering a ‘one team’ approach to ensure seamless integration, effective communication throughout the project and shared ownership of the project’s success.

Agile: Fast, Flexible, and Collaborative

Agile is ideal for projects where regular input from clients and stakeholders is essential, where functional software is needed quickly, and where flexibility is required to accommodate evolving needs.

Instead of tackling the entire project at once, we break it down into smaller, manageable stages called "sprints." Each sprint is a focused, time-boxed period where our team develops specific features or components.

At the end of each sprint, we deliver a functional portion of the software, which is reviewed and tested. This allows for continuous feedback and adjustments, keeping the project aligned with your vision and business objectives. The key to Agile’s success is its collaborative nature—stakeholders provide regular input, and changes can be made swiftly to reflect any new requirements or market shifts.

Proven pathways to project success 

Unlocking Success with DSDM

We borrow techniques and terminology from the AgilePM DSDM framework to enhance our Agile process. With DSDM, we follow a well-defined workflow for each sprint, including planning, development, testing, and review.

This iterative cycle continues until the project is complete, ensuring that the software evolves organically based on real-time feedback and priorities.

Waterfall structured and Predictable

With Waterfall, we create a detailed delivery plan at the outset, with clear delivery milestones and stage gates. Progress is closely monitored on a weekly basis, ensuring that we stay on track and within budget. While Agile provides the ability to adapt requirements to business needs throughout the duration of the project, Waterfall is the more suited methodology for projects with well-defined requirements at project initiation.

Agile: Fast, Flexible, and Collaborative 

Agile is ideal for projects where regular input from clients and stakeholders is essential, where functional software is needed quickly, and where flexibility is required to accommodate evolving needs.  

Instead of tackling the entire project at once, we break it down into smaller, manageable stages called "sprints." Each sprint is a focused, time-boxed period where our team develops specific features or components. 

At the end of each sprint, we deliver a functional portion of the software, which is reviewed and tested. This allows for continuous feedback and adjustments, keeping the project aligned with your vision and business objectives. The key to Agile’s success is its collaborative nature—stakeholders provide regular input, and changes can be made swiftly to reflect any new requirements or market shifts. 

A Dedicated Project Manager for Every Project 

Regardless of whether we use Agile or Waterfall, we always assign a dedicated Project Manager to oversee each project. Their role is crucial in ensuring clear communication between our team and yours. They work closely with stakeholders, support & empower the delivery team, and manage project milestones, timelines, and budgets. Your Project Manager acts as your main point of contact, ensuring that every aspect of the project runs smoothly and that you are kept informed at every stage. 

And an Account Manager too! 

With a dedicated Account Manager guiding your project from start to finish, you benefit from seamless communication, personalized attention, and proactive problem-solving. Serving as your trusted consultant, they ensure your project goals are aligned with your business objectives, providing expert advice and clear direction. 

From Concept to Completion - the PDMS Project Lifecycle

We follow a fine-tuned process to ensure every project is successful. Here’s what a typical project would look like:  

1. Discovery 

In this initial phase, we work closely with you to understand your needs and goals. We gather detailed information about your business, identify the challenges you face, the requirements for the project, any dependencies, and the technologies we’ll use. This helps us create a clear roadmap for the project. 

2. Project Kick Off 

Once we have a clear understanding of your needs, we kick off the project. We create a project plan that includes the timeline, resources needed, potential risks, roles and responsibilities and communication plan. This plan ensures everyone is on the same page and knows what to expect.

3. Analysis & Design 

Next, we dive into user research to understand your audience better. We create wireframes, mock-ups, and prototypes to visualize the user experience (UX). This phase is all about designing a solution that meets your needs and delights your users.  For Agile projects this will be a continous activity throughout the lifecycel of the project. 

4. Build 

With the design in place, we move on to the development phase. Our team of developers builds the software, integrating various components and features. We work in delivery sprints, which are short, focused periods of development, to ensure steady progress and regular updates. 

5. Testing 

The methodology chosen for the project will decide the appropriate testing strategy. During Agile we have a Test Analyst testing throughout every sprint. For Waterfall projects our Test Analyst will be onboarded towards the end of the Build phase and run all required tests before releasing to you for acceptance testing. Both approaches ensure what is delivered to you has been through our quality control process. We check its functionality, performance, and security through automated testing, unit testing, and user acceptance testing. You and your team get hands-on with the software to ensure it meets your expectation.

6. Go-Live 

When everything is ready, we launch the software. This involves setting up the necessary infrastructure and hosting  environments to ensure the software runs smoothly and is accessible to your users. 

7. Run & Evolve or Hand Over 

After the launch, we continue to monitor the software, gather feedback, and make updates and improvements as needed. We provide ongoing support to ensure the software continues to meet your needs. If you prefer, we can also hand over the project to your team with all the necessary documentation and training.