Sector
Engineering & Manufacturing
Service
Discovery
The client
Stanley Black and Decker
Stanley Black & Decker has around 60,000 employees in over 60 countries and operates the world's largest tools and storage business. The company's iconic brands include Black & Decker, Bostitch, CRAFTSMAN, DEWALT, FACOM, Irwin, Lenox, Porter Cable, and Stanley.
The Technical Services Division of Stanley Black and Decker are a geographically distributed unit responsible for maintaining the engineering Bill of Material (BOM) for Service and Repair Agents. Technical Engineers manage the product from launch, through revisions, to ‘end of life’ and ensure control of warehouse inventory and supply chain operations.
The challenge
Regionalised data on multiple legacy systems
As SBD expanded, the operational model for its Technical Services Division became increasingly inefficient. Regional teams across the globe were maintaining fragmented datasets using legacy systems, in-house applications, and spreadsheets, leading to duplication of effort and limited visibility across the entire business. This meant that no single system offered a comprehensive overview of the BOM process or its impact on the bottom line.
The solution
Blueprint Discovery to meet user requirements
The need for a more unified, efficient, and scalable solution was clear. To identify SBD's processes and unique requirements, PDMS collaborated with Stanley Black & Decker to conduct a Blueprint Discovery phase. The aim was to lay the foundation for implementing a single, optimised global business process through a web-based system accessible to all users on any internet-enabled device.
The project
The Discovery phase led to a number of workstreams including:
- User research and business process re-engineering
- Defining an architecture and technology stack adhering to SBD standards
- Delivering system requirements, including user experience
- Developing integrations and interfaces with SBD’s websites and finance systems
- Data migration
To meet these objectives, PDMS adopted an agile methodology, enabling close collaboration with product owners, rapid iteration based on user feedback, and early risk mitigation. This approach ensured that the final solution addressed the specific needs of the global user base.
The results
A single optimised global business process
The Discovery identified a number of improvements which would assist the Technical Services team:
- Unified processes: Implementing a single global system to streamline operations and eliminate duplication of effort
- Improved access: Providing access to users on any internet-enabled device, enhancing flexibility and responsiveness
- Optimised performance: Implementing cloud-based hosting and modern web languages to efficiently manage 8 million+ records and 2.5 million+ transactions, improving overall productivity
- Secure data management: Improving security across global operations and detailed automation scripts to manage complex data migration, ensuring data integrity and protection
Phase 2 of the project is set to deliver further integrations, including interfaces with Stanley Black & Decker’s Services & Repair Websites and SAP systems, extending the benefits of the new platform.
Statistics
Client testimonial
Check out what our customers think
“I will always remember the times when I would discuss something we wanted with the PDMS Analyst, and she would listen and then there would be a pause; then she would say “well, why don’t we do it like X.” And that would be my ‘ah ha’ moment. She could always suggest something that would work better than what I had envisioned.”
Debbie DePalmer Former Technical Information Manager at Stanley Black and Decker
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