Isle of Man Steam Packet Company

The project

The project began with the design and development of a new online booking system, aimed at improving the user experience and operational efficiency. In the first phase, PDMS rebuilt the website and its interface with the reservations system, ensuring a mobile-friendly user interface and enhanced online payment security. The second phase saw the replacement of the legacy reservations back office, complete data migration, and integration with other Steam Packet systems. This phase also included the provision of modern vessel, pricing, and timetable functionalities, as well as enhanced revenue recognition and reporting capabilities.

The results

PDMS worked closely with the council to refine the game’s requirements and ensure that the game was intuitive, interactive, and educational. Early user feedback from students and council stakeholders was critical in shaping the final product, and the game prototype underwent several iterations based on this input.

PDMS successfully delivered a working prototype of the ‘Simply Careers’ game, which is now undergoing live trials with students across Worcestershire. The game provides a fun and educational platform for students to explore career opportunities and aspirations in their local area.

With the prototype in place, future development phases are anticipated, including authentication features to allow students to log in, track their progress, and advance to higher levels as they progress through school. The council has received positive feedback on the game's potential to inspire and educate students about career possibilities, contributing to their broader educational goals.

The benefits

PDMS’s work for the Isle of Man Steam Packet Company has successfully transformed their online booking system, enhancing the customer experience and operational efficiency, while positioning the company for future growth and technological advancements. The implementation of the new booking system has delivered numerous benefits to the Isle of Man Steam Packet Company:

• The modernised reservation system has streamlined the booking process, providing a simplified and more enjoyable experience for passengers.
• The enhanced security features and improved customer contact functionality have also contributed to a better overall customer experience.
• The system's flexibility allows for easy integration with other business systems, supporting the Steam Packet's future needs.
• As a result, the company has seen improved operational efficiency and a significant return on investment.