About Police National Legal Database

The Police National Legal Database (PNLD) is the leading online police information resource of criminal justice legislation. The PNLD data contains Acts of Parliament, Common Law, Regulations, Orders and Byelaws, Case Summaries and the National Standard Offence Wordings and Codes that are used throughout the court system of England and Wales.

PNLD's information is considered by its customers to be a trusted and vital tool of their trade. It is a business service of the Police and Crime Commission for West Yorkshire. 

What problem was PNLD trying to solve?

Each week, the police receive thousands of calls from members of the public. Although important, these calls are, inevitably, time consuming. Many of the questions focus on routine aspects of criminal law or police procedures and are repeated time and time again.

More people are searching for answers to questions online but there was not a central certified place for people to visit. 

Approach

The Police National Legal Database (PNLD) was commissioned to create the ‘Ask the Police’ website in response to this demand. This has helped to facilitate a significant change in the way police information and advice can be obtained. 

Our team of Analysts worked with PNLD to scope out what features and content should be on the website. Our developers then created the website which contains contains nationally consistent answers to around 850 of the most frequently asked questions posed to the police. 

The Solution

By accessing this free website, the public can quickly and easily find the answers they need; they are then empowered to decide what course of action they should take. ‘Ask the Police’ features a wide range of topics, from what to do after a road accident to whom to contact about rubbish being dumped in your neighbourhood.

Visitors to the site can also ask a question by email. This facility has been adopted with great enthusiasm and emails are received not only from the UK, but globally. PNLD aim to give an answer within 24 hours, and new questions and answers are being added to the site continually to reflect the changing concerns of the public.

50m Total Visits

2,000 Emails received per month

£12m Estimated saving per year

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