PDMS' Lost Property system takes off at Aberdeen Airport
12 May 2014
PDMS are pleased to announce a new partnership with Aberdeen Airport to support the development of PDMS' new online lost property solution.
Aberdeen Airport recorded its busiest year in 2013, boasting 3.48 million passengers, and is now seeking to improve its customer service with the help of PDMS.
Fraser Bain is one of the Airport Duty Managers, and has led on the new initiative. He said: "We were clear in our objective this year to make the lost property process in Aberdeen as user-friendly and efficient as possible. As such this is a very welcome partnership with PDMS. It allows us to use our website more effectively in the lost property process and makes the whole system much faster. Embracing new technology is an important part of our Customer Charter commitments and it is great to be able to use technology for the benefit of our customers."
The software enables airport visitors to log a description of their lost item and airport staff to quickly log found items. Once the lost description is matched to the found item, airport staff organise an effective way of returning the item to its owner. The process will save valuable time and greatly improve customer service.
Bain said he was keen to work with Scottish Enterprise funded PDMS with the main aim of improving the service for the airports passengers. Speaking about PDMS, Bain said, "They share our vision of getting business and operational benefits from technology."
PDMS, who have a track record in lost property solutions, are using their experience at Aberdeen International Airport to further refine their software to ensure if fully meets the needs of both regional and international airports. Giles Milner, who is heading up PDMS' development of the software, said, "Airports are amongst the most difficult places to reunite lost items to their owners. Some airports have multiple lost property departments located all around the airport. Our software simplifies the whole process, creating one single online lost and found portal."
PDMS are currently looking to expand the provision of their lost property software to a range of other customers. Milner commented "We believe our lost property solution could help a wide range of sectors including airlines, rail operators and taxi companies, to reduce the administration overheads involved in recording and returning lost property and more importantly, improving their customer service"
Sales Director of PDMS, David Stickland, said, "I'd like to thank Aberdeen International Airport for their support with this new initiative and we are confident that our lost property solution will be of benefit to both the airport and its visitors."