Getting started

Watch the videos below to get online and access your Customer Care support portal.

Login

Login to your portal to view or raise support tickets, raise a change request and access how-to guides. 

Account Set-up 

Find out how to navigate from your invitation email and complete the steps required to finish setting up your account.

Create a ticket

Follow a step-by-step run-through on how to raise a new support ticket. 

View or Edit an existing ticket

Find out where you can view and filter all of your open support tickets and their status, or review closed and resolved previous support tickets.

Close a ticket 

View an open ticket, change it to closed when your issue is resolved or no longer active, and how to re-open a ticket if required.