We've developed mobile apps to help people find accurate information about the law - saving time and money

Introduction

Police National Legal Database (PNLD) have launched an exciting new mobile app, ‘Motoring and the Law’, which provides legally accurate answers to motoring related questions which are frequently asked by the public. Developed by PDMS, the app has been created to make the law more accessible and simpler to understand.

Ask the Police

The ‘Motoring and the Law’ app follows the hugely successful “Ask the Police” and the “Ask the Police Scotland” apps, which provide legally verified answers to a wide range of questions the police are frequently asked by the public. They  provide detailed answers concerning specific areas of the law which are relevant to numerous stakeholders.

‘Ask the Police’ has evolved to become a nationally effective FAQ resource, regularly relied upon by members of the police, as well as members of the general public. It has reduced non-emergency calls to the police and also improved accessibility to the law.

To date, ‘Ask the Police’ has received nearly 50 million website visits and over 45K app downloads. The success of providing easy-to-access resources has encouraged the Leicestershire Police to integrate ‘Ask the Police’ into their own website, resulting already in a noticeable reduction of non-emergency calls to their police department.

Motoring and the Law

This new concept has been created by PNLD with the support of the Cabinet Office “Good Law” team and partially funded by the Home Office.

It provides the answers to over 200 road traffic related questions enhanced by appropriate legal content and knowledge acquired by PNLD over the last 20 years. Answers are supported by cases, legislation and details of penalties and points to prove where offences are involved.

The ‘Motoring and the Law’ app contains an extensive catalogue of motoring specific FAQs, dealing with everyday issues, through to those of a more complex nature. Category topics include:

  • My Vehicle
  • Road Traffic Accidents
  • Motorcycles
  • Driving documents
  • Motoring offences
  • Road safety
  • Cyclists
  • Highways
  • Driving & disability
  • Commercial vehicles

Targeted at motoring enthusiasts, industry professionals and members of the public, ‘Motoring & the Law’ combines the best of both of PNLD’s existing services, www.askthe.police.uk and www.pnld.co.uk, to provide specialised questions and comprehensive answers relevant to motoring law. The app also gives Police access to extensive information in the field, increasing their knowledge of complex aspects of motoring law.

Whilst ‘Ask the Police’ offers general information, ‘Motoring and the Law’ contains added legal background to support the answers. For example, the app details common queries and misconceptions, required driving documents and rules, tyre regulations and often includes examples of past court cases and fines.

The design team and app developers at PDMS worked closely with PNLD to ensure that the app not only looked good but was easy to use.  ‘Motoring & the Law’ was developed with a decision tree style of question and answers. This sequential Q&A mapping enhances the user journey and improves individual’s ability to find the answers they are looking for, with results tailored depending on choices made at each stage. An added search function is also adapted for finding information quickly.

Early feedback from the app is extremely positive:

 “The app is very intuitive and I am impressed by the comprehensive content. The various topics are readily identified by the icons on the home page and the subsequent menus.”

“The pages load quickly and provide relevant content. I like the “overview” of each answer with the accompanying “legal” tab for the associated legislation. The whole app is well presented and easy to read.”

“I thought the app was excellent in its content and ease of use. It dealt with every point that occurred to me as I went along, and dealt very comprehensively with cycling and other road uses. The answers are clear and accurate and are cross-referred accurately to relevant provisions of the law.”