PDMS helps the Isle of Man Government deliver its Digital Strategy with online services

Project Overview

The Isle of Man Government's Online Services reached another milestone in December 2014, processing in excess of £1 billion of payments since their introduction in 2007.  Payments made using Online Services during the previous year 2012/2013 had continued to show strong growth and accounted for over 40% of the Government's revenue, an increase of 37% on 2011/2012.  Additionally the number of transactions made through Online Services during 2012/2013, including payments, rose to nearly 140,000, an increase of 37% on 2011/2012.

Online Services have generated cost savings for the Government - six additional staff at a cost of over £100,000 would have been required to process this volume of payments via traditional means.

PDMS work as part of the larger online services team within the Isle of Man Government, to help deliver common shared services and online payments.  The service enables quick, easy to use and secure payment services for Isle of Man businesses and citizens to make payments at a convenient time, without the need to visit an office or post the payment to Government.

Initially, Government Online Payments was launched to allow Treasury Income Tax Division and Treasury Customs & Excise Division to process payments from Credit or Debit Cards from customers. A further Online Payment Service was added to allow Credit Transfers, which has proven popular. Payment services have been expanded to include the payment of electricity bills and sales invoices, Government rates, custom and excise payments, and even fishing licences, all using the same technology and platform.

Online Payments is an integral part of the Isle of Man Government’s Online Services programme, which, in just two years, delivered a ‘shared’ set of services that provides the full spectrum of infrastructure and business services to support Government interaction with citizens and businesses. These shared services are used by many diverse Government agencies, driving down the cost and driving up efficiency and customer focus.