New platform helps drive the Isle of Man Aircraft Registry's business forward

Background

The Isle of Man Aircraft Registry (‘Registry’), which is part of the Isle of Man Government’s Department of Economic Development, boasts over 450 active registered aircraft and is cited as the fastest growing offshore register in the world.  Established in 2007, the Registry’s aim is to provide a customer focused service for the registration of high quality private and corporate jets, as well as twin turbine-engine helicopters.

As the largest dedicated corporate aircraft register in Europe and the 6th largest aircraft registry in the world, the Registry offers high international standards and is committed to providing an efficient and cost-effective service for its registrants.

In 2013, the Registry made a strategic decision to upgrade its administration system, investing in technology to further drive the business forward.

One of the key objectives of the new administration system (ARDIS) was to provide a centralised database for storage of Aircraft Registry data with integrated capabilities enabling the team to focus more on its customers and regulation of its’ fleet.

Results

A Back Office Solution

PDMS successfully delivered the first phase of the new administration system in October 2014, replacing the Registry’s legacy systems which involved developing a complete back office system with full data integration. 

Utilising a centralised database with automated workflows, the new administration system allows a single entry point for data enabling a more efficient way of working.  A user friendly dashboard provides the Aircraft Registry team with the facility to manage ongoing tasks and to produce certification required for the operation of aircraft on the register.  

The immediate availability and timeliness of management information through real time reporting allows the Registry team to focus on their strategic direction.  The improvements to the Registry’s administrative systems also mean that the Registry has more business time to focus on its customers, advancing the Registry’s business friendly appeal to potential registrants.  This is key to the Aircraft Registry which is committed to customer service excellence as part of their ‘safety with service’ ethos. 

An extension to the back office system was delivered in September 2015.  The majority of the functionality implemented was focused on the aircraft survey administration process.

The system was modified to allow survey data to be added directly to the aircraft record, both locally and remotely.

It is expected that this centralisation of survey related data will lead to improved work flow in the long term.

The Future

The final stage in the project will focus upon providing Aircraft Registry customers with access to an online portal through which they may request specific services. 

The first stage of online services went live early in 2016.  Customers may now reserve an aircraft registration mark, request mortgage searches and make payment for these services online. It is planned to extend the range of online services available to Aircraft Registry customers later in 2016. 

This investment in technology has provided the Isle of Man Aircraft Registry with a secure platform for the storage of aircraft related data, enhancing both usability and efficiency for a better business future.

 

New platform helps drive the Isle of Man Aircraft Registry's business forward quote image
The ARDIS system has revolutionised the way we work. Its integrated functionality means that staff only need to input data once and can then generate certificates, letters and reports from a single source easily and efficiently, removing duplication and enhancing the quality of key business data. Sherilyn Kelly Registry Services Manager