We provide a fully managed service including hosting and long term support
We can provide all of our software solutions on a fully managed service basis. We can host the systems we develop – providing all the necessary technical support, hardware, back-ups, updates and bandwidth to meet an agreed service level. This means you don’t have to spend money on purchasing and supporting infrastructure and it also frees up your valuable IT resources.
It’s also less hassle - by hosting with PDMS, as opposed to another supplier, you have one single point of contact and we take responsibility for the satisfactory performance of the software we deliver and host for you.
Our ISO 27001:2013 security accreditation demonstrates our commitment to security and means that your valuable information assets are safe with us. In addition, we also hold the UK Government's new Cyber Essentials Plus Certificate of Compliance.
We provide fully managed application hosting services from dual data centres. Operated by our partners Domicilium and Manx Telecom, European tier-1 ISPs, with state of the art hosting centres on the Isle of Man and in London.
With our managed services you’ll also benefit from disaster recovery and business continuity - providing you with peace of mind so that no matter what happens, you’ll always have access to the systems that are critical to your business.
A support service tailored to meet the needs of your organisation
We have a dedicated Support team who provide a help desk service. We are entirely flexible in the support hours we are able to provide and currently cover a wide range of options from weekday daytime only to 24/7 cover.
We agree with you a level of support that meets your precise requirements depending on the ‘business critical’ nature of your system and the level of cover required. Together, we will draw up a support contract which includes Service Level Agreements (SLA) for the target response and resolution times.
Because business systems need to evolve, due to changes in the organisation, their market or the regulatory environment, we have a change control procedure in place. We will provide you with a price estimate, a document outlining the changes and any implications before requesting official authorisation from you to proceed.