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Background

The Isle of Man Companies Registry is the Isle of Man equivalent of Companies House in the United Kingdom.  Within the Companies registry, there are eight distinct registries - each with their own legislation, feeds and statutory filing obligations. 

The Registry’s business objectives are to maintain a quality Register ensuring legislative compliance, operate the Registry effectively delivering a high quality service to local and international clients and support the promotion of the Isle of Man as a key international business centre.

The vision for the Companies Registry is to be a world class provider of registry services. They aim to make a positive contribution to the Isle of Man Government’s aspiration of being a world-class International Business Centre and providing a competitive, accessible and innovative business-friendly location.

An icon of Isle of Man Government building

Vast amounts of data stored on legacy software

The Registry has the statutory responsibility for the incorporation, administration, maintenance and dissolution of companies and other business forms prescribed by legislation in the Isle of Man and maintains the register and a record of all companies and other business types incorporated in the Isle of Man. 

It provides an essential facility for members of the public to view documents which have been filed.  There are currently 40,000 companies and other business types incorporated and registered in the Companies Registry.

To manage this vast amount of information in both the back-office for staff and external-facing for customers, the Companies Registry was working with a number of legacy electronic and manual paper-based systems.

Legacy technology platforms impacts customer service

These systems used outdated technology platforms which were unreliable, expensive to support and due to their age, were inflexible and could not be adapted to the changing business environment. This meant that staff were working with disparate paper-based systems instead and were not able to answer client enquiries as quickly as they would have liked.

The Registry decided to invest in a new system to move processes online to help improve services to its stakeholders. Online services would radically improve the way Companies Registry provides services to its users primarily by making it easier to do business with the Registry – a key part of the Isle of Man Government’s Digital Strategy.

An icon of pile of paperwork to process

Designing a new system to better meet customer needs

After reviewing the marketplace and undertaking a competitive tender process, the Registry selected PDMS to design, develop and implement the new system.

Our team worked very closely with the Companies Registry team to understand what their requirements were. As part of this, consumers of the services, from both Government and the private sector, attended workshops to input into how the system was designed and to ensure that it would meet their needs.

 

 

 

A stock image of people in a workshop

COREGSIS system is developed and successfully implemented to provide better access to information and improved customer services

We built COREGSIS (Companies Registry Single Integrated System) moving processes online to help improve services to its stakeholders. Online services radically improved the way Companies Registry provides services to its users and made it easier to do business with the Registry – a key part of the Isle of Man Government’s Digital Strategy.

A phased approach to the implementation was planned, with the first phase launching in September 2015 and the second phase delivered in 2016.

COREGSIS has helped Isle of Man Companies Registry ensure reliability and to speed up and streamline the back office processes.

 

 

 

An image of the Tower of Refuge, Isle of Man

3+ million documents stored in the system

100K+ number of workflow tasks created

86% improvement in average time taken to complete a company registration