About the Bahamas Maritime Authority
The Bahamas Maritime Authority (the BMA) was established in July 1995. It is now one of the world's largest registers, with over 54 million gross tonnage of ships flying the Bahamas flag.
The function of the BMA is to register vessels, enforce ship safety requirements and to constantly monitor and improve standards. It also represents The Bahamas at the International Maritime Organisation (IMO) and other international bodies such as the European Commission and the US Coast Guard.
Internal and external inefficiencies caused by outdated technology
The BMA was running a number of different legacy systems using technology that was outdated. This was causing issues and ineffciencies both internally and externally. They also recognised that to improve customer service and efficiency it was important to move key aspects online.
Delivering key services online with one central platform
We worked onsite with the BMA so that a detailed analysis of their business needs could be completed, including identifying enhancements to our MARIS platform. One of key phases of the project was developing 'online services' for the BMA, which became known as BORIS (Bahamas Online Registration System), which allows clients to update key personal information and pay any invoices.
Delivering cost savings and increased customer satisfaction
- Operating costs across satellite offices in different countries have been reduced
- Estimated savings of over $100k (US) when establishing new global offices
- Increased customer satisfaction levels
- Global staff now able to collaborate on one system
