We are looking for an enthusiastic individual to join our Design and Service team

PDMS is looking for a Support Analyst to join the Design and Service team. 

This is a great opportunity for an individual with a logical mind who enjoys problem-solving and likes talking to customers. Applicants should have an interest in IT (but not necessarily be a ‘techy’), and enjoy a busy and varied workload, including some administration.

If you have previously worked in a support role that would be a great start, but if you can demonstrate excellent customer service skills, have experience or an interest in IT, a willingness to learn on the job, and would enjoy a busy and varied workload, including some administration work, then we would love to hear from you.

This is a full-time position and applicants must be able to work a 37.5 hour week and be able to travel.

Responsibilities include

  • Liaise with clients and assist with their questions and problems –  by email, telephone and video conferencing
  • Attend client meetings
  • Recreate and help diagnose problems with client systems.
  • Provide any necessary documentation, presentations and reports in a clear and concise manner
  • Test and report on bug fixes and small system enhancements
  • Configuration of client systems, and where required provide training
  • Carry out administrative tasks relating to client projects, for example data entry, setting up new systems, or helping the Service Team Manager with tasks such as invoicing and planning.

Required skills

  • Excellent communication – both verbal and written.
  • Experience in dealing with, and providing a service to the public (in any sort of role) and a passion for providing excellent service, which is right first time.
  • Adept and comfortable using Word and Excel, and internet browsers including Internet Explorer, Chrome and Safari.
  • A logical mind and an aptitude for problem-solving.
  • Have a proactive approach to work.

We offer

  • Competitive salaries
  • Flexible benefits
  • A great working environment

If you are interested in this role then please apply using the online application facility at https://my.employed.im/SupportAnalystPDMS attaching an up to date CV and a brief covering letter. The closing date for applications is 28th April 2017. A full job description is available on request.

No applications from agencies will be considered.